Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we can't offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging. To complete your return we require a receipt or proof of purchase.

Please contact us before sending anything back — do not send your purchase back to the manufacturer.

Partial refunds

There are certain situations where only partial refunds may be granted:

Any item not in its original condition, that is damaged, or missing parts for reasons not due to our error.
Any item returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we'll send you an email to let you know we've received it, and notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit automatically applied to your original method of payment within a few days.

Late or missing refunds

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company — it may take some time before your refund is officially posted. Next, contact your bank, as there is often some processing time before a refund is posted. If you've done all of this and still have not received your refund, please contact us at info@aaapartssupply.com.au.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at info@aaapartssupply.com.au and we'll arrange the return address with you.

Shipping returns

You'll be responsible for paying the shipping costs of returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it. Depending on where you live, the time it takes for an exchanged product to reach you may vary. For more expensive items, consider using a trackable shipping service or purchasing shipping insurance — we can't guarantee we'll receive your returned item.