Frequently Asked Questions
If you have a question about our service, see our frequently asked questions below. If you can't find the answer to your query, contact the professionals at our Gold Coast warehouse — our team are happy to answer any questions or offer advice on the best car parts for your needs.
How can I pay for my parts?
We accept payments to suit your requirements:
- PayPal — safe and secure.
- Credit card via PayPal — you don't need a PayPal account. By selecting PayPal at checkout you can use your credit card without logging in or creating an account. Fast, easy and secure.
- Credit card via telephone — if you'd prefer to pay by credit card over the phone, call us and we'll process your order and payment with you.
- Bank transfer or bank deposit — online or over your bank's counter. Our bank details are displayed at checkout. Please reference your deposit with your surname or postcode so we can match the payment with your order.
- Pay on pick-up — cash, debit card or credit card. We're a shop/warehouse at 5/24 Lawrence Drive, Nerang, Gold Coast QLD. You're most welcome to drop in and browse or pick up your items.
What are your opening hours?
8:00am – 4:00pm Monday to Friday, and Saturdays between 9:00am and 2:00pm.
How do I know my order has been shipped?
You'll receive a notification and shipping email when your order has shipped, including a tracking number you can click to track delivery. Tracking will generally begin working after 6pm on the day your order was shipped.
When will my order be shipped?
Orders are generally shipped within one business day of receiving a cleared payment. When you place and pay for an order you'll receive an email confirmation. Deliveries are made Monday to Friday by Australia Post or other courier companies.
My part hasn't arrived
If your parcel is taking longer than estimated and your tracking information isn't helpful, please contact us and we can send you the detailed tracking information.
Can you combine several parts into one parcel?
Yes — where possible we combine items to give you the best savings. The easiest way is to buy them together, and at checkout you'll see the combined postage.
I want to do a bank transfer — can I have your bank details?
Our bank details are:
- BSB: 067-873
- Account: 2337 3428
- Name: Ace Advance Auto Parts Supply T/As Better Auto Rubber Australia
Please reference the transfer with your surname or phone number so we can match the payment with your order.
I have a faulty part — what do I do?
No-one is happy when things don't go to plan, but we'll do our best to help fix any problems. Email info@aaapartssupply.com.au with clear photos of the fault(s) and your order number in the subject line. We'll replace your parts and cover shipping if the item is found to be faulty within 14 days of the arrival date. After 14 days the buyer covers shipping costs each way for warranty purposes. Please contact us first by email or phone.
Do you ship to New Zealand?
We dispatch most products to customers in New Zealand via NZ Post, and we also ship to Europe, South Africa, Asia and the USA unless an item is too big to post. Note: we cannot send dangerous goods overseas. International payments can only be accepted by PayPal (quickest) or credit card. Bank deposits/transfers are expensive for international orders, so it's best to avoid that method.